This Privacy Policy explains how FlyON, operated by Alka Digital ("we", "us", "our"), collects, uses, and protects your information when you use our website and subscription service.
1. Information We Collect
We collect information you provide directly to us, including:
- Account details: name, email address, business name.
- Billing information: payment method details processed by our payment provider.
- Project briefing: business description, brand assets, content, and contact preferences you submit.
- Messages and update requests you send through the client portal.
We also collect limited technical data automatically, such as IP address, browser type, and pages visited, to operate and secure the Service.
2. How We Use Your Information
- To build, host, and maintain your website.
- To process payments and manage your subscription.
- To communicate with you about your account, project updates, and support requests.
- To improve and secure the Service.
- To comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We share data only with:
- Service providers that help us operate the Service (hosting, email delivery, payment processing).
- Domain registrars when you ask us to register a domain on your behalf.
- Authorities when required by law.
4. Data Retention
We retain your account and project data while your subscription is active and for a reasonable period after cancellation for backup and legal purposes. You can request deletion at any time.
5. Security
We use industry-standard safeguards to protect your information, including encryption in transit, access controls, and managed infrastructure. No system is fully secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise these rights, contact us at hello@tryflyon.com.
7. Cookies
We use essential cookies to keep you signed in and to operate the client portal. We may use limited analytics cookies to understand how visitors use our marketing site. You can control cookies through your browser settings.
8. Children's Privacy
The Service is intended for business owners and is not directed to children under 13. We do not knowingly collect personal information from children.
9. International Users
Alka Digital operates offices in the United States, Canada, and Brazil. Your information may be processed in any of these jurisdictions, with appropriate safeguards in place.
10. California Privacy Rights (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), gives you additional rights regarding your personal information.
Categories of information we collect
In the past 12 months, we have collected the following categories of personal information:
- Identifiers (name, email address, business name, IP address).
- Commercial information (subscription plan, billing history).
- Internet or network activity (pages visited on our site, client portal usage).
- Customer content you submit (briefing answers, brand assets, messages, update requests).
- Inferences drawn from the above to operate and improve the Service.
Sources and purposes
We collect this information directly from you, automatically through your use of the Service, and from our service providers (payment processor, hosting, email delivery). We use it for the purposes described in Section 2 above.
No sale or sharing for cross-context behavioral advertising
We do not sell your personal information and we do not share it for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA. We also do not knowingly sell or share personal information of consumers under 16 years of age.
Sensitive personal information
We do not use or disclose sensitive personal information for purposes that would require offering you a right to limit such use under the CPRA.
Your California rights
- Right to know what personal information we collect, use, and disclose.
- Right to access a copy of your personal information in a portable format.
- Right to delete personal information, subject to legal exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of sale or sharing of personal information (we do not sell or share, but you may still submit a request).
- Right to limit use of sensitive personal information (not applicable based on our practices).
- Right to non-discrimination for exercising your privacy rights.
How to exercise your rights
California residents can submit a verifiable consumer request by emailing privacy@tryflyon.com. We will verify your identity using information already on file (such as your account email). You may also use an authorized agent; we will require proof of authorization.
We will respond within 45 days, with a one-time extension of up to 45 additional days if reasonably necessary. There is no charge for exercising your rights.
"Shine the Light" (California Civil Code § 1798.83)
California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the client portal or by email.
12. Contact
For privacy questions or requests, contact privacy@tryflyon.com.